Contact
Get in touch with Junk Koala
Whether it's about an existing booking, a quote, commercial service or working with us, tell us what you need and we'll route it to the right team.
Send us a message
Pick the closest topic and give us the details.
Before you send
Four things that get you a real answer first time
Most back-and-forth on an enquiry comes down to the same few missing details. Including them turns a two-day exchange into one reply.
Your ZIP code
It decides which crew covers you and what the local disposal rules are, and it is the single most common thing missing from a first message.
What the job actually is
"A sofa and two dressers from a second-floor apartment" gets a useful answer. "Some furniture" gets a follow-up question and costs you a day.
A photo, if there is anything unusual
Volume is very hard to describe and very easy to show. A hot tub, a packed garage or anything oversized is worth one picture.
The date that matters
A closing, a move-out inspection, a lease end or a store opening. It changes how the job gets scheduled, and we would rather know at the start.
After you send
What happens to your message
- A person reads it and routes it — quotes go to the local crew, commercial and multi-site enquiries go to the national office.
- If anything is unclear we come back with a specific question rather than a form letter.
- For quotes, you get a number against your actual job, not a range. The crew confirms it on site before anything is loaded.
- If we cannot help — an area we don't cover yet, or something we're not allowed to take — we say so plainly and point you somewhere that can.