Terms of Service

These terms govern your use of junkkoala.com (the "website") and any quote or booking you make through it. The website and the service are operated by Junk Koala ("Junk Koala", "we"). By using the website, requesting a quote or booking a job, you agree to these terms. If you do not agree, please do not use the website or book with us.

The crews who carry out jobs work with Junk Koala under a separate provider agreement. That agreement is between Junk Koala and the crew; your agreement is with Junk Koala.

If you book on behalf of a business or another person, you confirm that you are authorised to do so.

Through the website you can request a quote, book a job online with a price and an arrival window, keep a card on file for a booked job where we ask for one, follow your quotes and bookings in an optional account, and contact us.

A booking is confirmed when we send you a confirmation with a booking number. A quote is not a booking: it is a price we hold for the period shown on it.

Availability depends on a crew covering your ZIP code and having room in the window you pick. The first step of booking checks your ZIP; where nobody covers it yet we say so and take your details for when somebody does, rather than taking a booking nobody can turn up to.

The starting prices on this website are floors for a load size, not quotes. Your quote is the price for the job you described, worked out by our pricing system from what you tell us — the items, the volume, the access and your market. Some jobs are reviewed and priced by our staff before the quote is sent.

A quote is valid until the date shown on it. Where an online-booking discount is running it is applied automatically at checkout when the job qualifies, and the discounted total is the one shown to you before you confirm.

Items that carry a facility fee — mattresses, refrigerant appliances, televisions and tires are the usual ones — are shown as separate lines in the quote rather than added afterwards.

The crew confirms the scope with you before anything is loaded. If what is there differs materially from what was described — more volume, heavier material, harder access, extra items — the crew reports the difference to our office, our office prices it, and you are asked to approve the new price before any additional amount is charged.

You do not have to accept it. You can keep to the booked scope, in which case the crew removes exactly what was booked at the booked price, or you can reduce the job. Nothing above the price you agreed to is charged without your approval, and if the load turns out smaller than quoted, you pay less.

Nothing is charged when you book.

Depending on the job and the market, we may ask for a card when you book. Card details are entered directly into our payment processor, Stripe, and never reach our servers; we keep the card brand, its last four digits and a reference so the card can be charged for the job you booked. A temporary authorisation may be placed on the card in the days before the job. It can show as a pending amount on your statement and may be somewhat more than the quote so that a change you approve on the day can be covered without a second authorisation. Only the final agreed amount is taken, and it is taken after the job is complete.

Where we do not take a card, payment is settled on the day once the crew has confirmed the job with you, or with our office afterwards. A receipt is emailed to you either way.

Refunds go back to the payment method that was used. If a payment does not go through, we tell you and hold the booking while it is sorted out.

You can cancel or reschedule from the link in your confirmation email, from your account, or by contacting us. Please do it as early as you can, so the slot can go to somebody else.

Cancelling more than 24 hours before your arrival window is free. Inside that window there is a $75 late cancellation fee. It is $100 once the crew is on the way and $150 once they have arrived — neither of those can be done online, so you would be speaking to us first.

The fee is taken from the card held for the job, and the amount is shown to you before you confirm the cancellation. It is never more than the stage you actually reached.

If we or the crew cannot do the job — a crew does not arrive, or we have to cancel — you are told as soon as we know, and you are not charged.

Rescheduling is subject to availability in your area.

• Be reachable on the number you gave, so the crew can tell you they are on the way and check anything on arrival.
• Make the items reasonably accessible, and tell us in advance about stairs, elevators, gates or parking restrictions.
• Check drawers, cabinets, storage furniture and boxes before the crew arrives. Removal is permanent, and anything left inside leaves with the item.
• Keep restricted and hazardous materials out of the load (see below).

Crews may decline to take an item they reasonably believe to be unsafe, restricted, or something you are not entitled to dispose of.

Junk Koala cannot accept hazardous or regulated materials. These include, without limitation:

• Paints, solvents, adhesives and chemicals
• Fuels, oils, propane and compressed gas cylinders
• Asbestos-containing materials and lead paint debris
• Biological, medical and sharps waste
• Explosives, ammunition, fireworks and radioactive material
• Vehicle and lithium-ion batteries, and fluorescent tubes

You are responsible for identifying such materials and keeping them out of any load presented for removal.

By requesting removal, you confirm that you own the items or are otherwise authorised to have them disposed of.

This matters particularly for estate, rental, foreclosure and real estate work, where notice periods, storage obligations or third-party consents may apply under state or local law. Meeting those obligations is your responsibility, not the crew's.

An account is optional. If you create one, keep your password and the sign-in codes we email you to yourself; anything done through your account is treated as done by you. Tell us straight away if you think somebody else has access to it.

We email you about your quotes and bookings. Where you give us a mobile number and agree to it, we may also text you about a booked job — that it is confirmed, that a price needs approving, that the crew is on the way, that it is done. Crews who join the network are texted about the jobs offered to them and any changes to them.

Text messages are optional and consent is asked for where you give the number. Message frequency varies with what you have booked, and message and data rates may apply. Reply STOP to any of our texts to stop them, and HELP for help; STOP is honoured against the number, so it stops texts already queued for it, and replying START turns them back on.

Reminders, follow-ups about an unfinished quote and review requests are optional, and every such email carries a link to turn them off. Messages about a job you have booked — the confirmation, a price change to approve, the crew on the way, your receipt — are part of the service and are always sent by email whatever you choose about texts.

If the crew does not arrive, or something is damaged or missed, report it from your booking page or contact us. A person looks into it and comes back to you, and nothing further is charged on that job while we do.

You agree not to:

• Submit false, misleading or automated form submissions
• Attempt to gain unauthorised access to the website or any connected system
• Interfere with the operation or security of the website
• Copy or reproduce substantial parts of the website for commercial use without permission
• Use the website for any unlawful purpose

The Junk Koala name, logo, truck mark, and the text, images and design of this website are owned by Junk Koala or its licensors and are protected by intellectual property law.

You may view and print pages for your own use in evaluating or arranging services. You may not otherwise reproduce, republish or use them commercially without written permission.

This website may link to third-party sites, such as a municipal household hazardous waste program. Those sites are not under our control, and we are not responsible for their content, accuracy or practices. A link is not an endorsement.

We take care to keep this website accurate, but its general content — including guidance on disposal, recycling, restricted materials and regulatory requirements — is provided for information. Rules differ between states, counties and municipalities and they change; confirm requirements that matter to you with your local authority or a qualified professional. Nothing on this website is legal, environmental, financial or engineering advice.

The website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties about the website, express or implied, and we do not warrant that it will be uninterrupted or error-free.

To the fullest extent permitted by law, Junk Koala will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of this website. Nothing in these terms limits liability that cannot be limited under applicable law, and some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

We may update these terms as the service develops. Changes take effect when they are posted, and the date at the top of this page is updated when they are. Continuing to use the website, or booking with us, after a change means you accept the revised terms.

Questions about these terms, or about a quote or booking: email support@junkkoala.com, call 1 (888) 604-JUNK, or use the contact form on this website.

Our mailing address is 1011 S Walton Walker Blvd Ste 1011, Dallas, TX 75211.